Community Housing & Emergency Services

Location: ACT

Client: Programmed FM

Services: Horticultural Maintenance, Open Space Management, Tree Services

Overview

BurHor Group delivered comprehensive horticultural, arboricultural and landscape maintenance services for Programmed FM across Community Housing and ACT Emergency Services facilities throughout the ACT. These contracts required a responsive and flexible approach to maintaining residential communities and operational emergency service facilities.

Services included programmed landscape maintenance, arboricultural services, tree planting, tree risk assessments, pruning to AS4373, mowing, turf management, irrigation maintenance, garden bed maintenance, environmental weed management, seasonal planting, vegetation management, emergency response and ongoing contract maintenance.

Outcomes/Benefits

BurHor consistently delivered high-quality outcomes across both portfolios, ensuring consistent service delivery and continual improvement. The integration of GIS, TRAK and ISO management systems enabled digital asset management, field data capture, quality assurance, compliance monitoring and transparent client reporting.

Challenges/Solutions

Managing two distinct facility types — residential communities and emergency services — required different approaches to scheduling, access and disruption management. BurHor minimised disruption to residents and emergency service personnel while maintaining strict service level agreements, supported by technology-driven multi-site contract management.

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